Privacy Policy

Introduction

silent-owls ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website silent-owls.com or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Submit an inquiry through our contact form
• Request a consultation or quote
• Subscribe to our communications
• Interact with our services

This information may include:

• Name and contact details (email address, postal address)
• Project requirements and preferences
• Service selections
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Referring URLs and pages viewed
• Date and time of visits
• Cookie data (see our Cookies Policy)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services
• Prepare proposals and quotes for studio projects
• Communicate with you about our services
• Improve our website and service offerings
• Analyze website usage and trends
• Comply with legal obligations
• Prevent fraud and ensure security

Legal Basis for Processing

We process your personal information based on:

• Consent: You have given explicit consent for specific processing activities
• Contract: Processing is necessary to fulfill our contractual obligations
• Legitimate interests: Processing is necessary for our legitimate business interests
• Legal obligation: Processing is required by law

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers: Third parties who assist us in operating our business (e.g., equipment suppliers, contractors)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with any merger, sale, or transfer of our business

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related information is typically retained for seven years for contractual and legal purposes.

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your information
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected].

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: [email protected]
Address: 42 Kingsway, London WC2B 6EX, United Kingdom